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Dear McKesson Customer, We wanted to share with you the latest details on timing and actions underway to help you to continue to prepare for the DSCSA implementation. As a reminder, on Friday, Aug. 25, the U.S. Food and Drug Administration (FDA) announced through a compliance policy that it would not take action to enforce the Enhanced Drug Distribution Security requirements of the Drug Supply Chain Security Act (DSCSA), section 582(g)(1) of the Federal Food, Drug, and Cosmetic Act, until Nov. 27, 2024. The FDA is providing a one-year stabilization period (“Stabilization Period”) beyond the legal deadline of Nov. 27, 2023. This period will allow all key players within the supply chain (manufacturers, distributors, dispensers and trading partners) to mature processes and refine operations that are required to comply with these specific package-level tracing requirements. The FDA will continue to enforce the other DSCSA requirements during this Stabilization Period. This FAQ is specifically created to answer questions about serialized transaction data and what actions McKesson is taking to support you. If you have additional questions regarding GLNs, the stabilization period, serialized transaction data or how DSCSA will impact your business, please contact your McKesson Customer Support team.

1) When will the FDA begin enforcing serialized transaction Data? The FDA expects the industry to exchange and validate serialized data through the Stabilization Period. McKesson will begin sharing limited serialized data in December 2023 through SupplyManagerSM

2) What action is required for our pharmacy to receive serialized transaction data? In order to receive any serialized transaction data from McKesson, you must have a Sold To & Ship To GLN on file with us. The serialized transaction data is tied directly to your GLN. You will continue to receive transaction data as you do today. Additionally, if you select to use a third-party DSCSA solution provider as your repository, you must complete the enrollment process by contacting your Sales team member. Important note: At this time, McKesson will not require a GLN to ship DSCSA applicable product; however, look for more details on the exact date you will be required to have a GLN on file for continued shipping of product as it will be expected in advance of Nov. 26, 2024.

3) When will I be able to access transaction data? Limited serialized transaction data will be available to customers in December 2023. When the information goes live, you will access your serialized data the same way that you access your lot- level data from SupplyManagerSM or if you have contracted with a 3rd party provider through their service.

4) How long will McKesson keep a record of my serialized transaction data? Per DSCSA guidelines, McKesson will maintain a record of your serialized transaction data for six years.

5) How long will McKesson transmit both lot level and serialized data information? McKesson will transmit both lot and serialized data throughout the Stabilization Period, which ends November 27, 2024. Limited serialized data will be available in December 2023.

Customers serialized transaction data availability will be dependent on the shipping DCs capability to transmit serialized data and the manufacturer’s ability to provide full data. As of Nov. 27, 2024, only serialized transaction data will be gathered and distributed. McKesson will maintain lot and serial DSCSA data for six years after the transaction as required by the DSCSA regulations.

6) Is McKesson planning on aggregating the serialized data so that we can scan just the external tote to verify all the compliance data was received vs. each individual bottle? McKesson will be aggregating the individual products sold to the totes with serial information and include that level of detail in the DSCSA transaction data. This is part of our requirements for shipping. It is the dispenser’s decision how to use this information. Recent FDA guidance has suggested that customers should reconcile the product identifiers against the DSCSA transaction data received.

7) How will McKesson provide DSCSA serialized data? McKesson is making DSCSA transaction data available through our customer-facing portals (Connect, ERA, Customer Center, Lynx and SupplyManagerSM online). A global data repository called ATTP (Advanced Track and Trade for Pharmaceuticals) will store serialization data from McKesson and allow searching, downloading, and printing upon requests made through the portals. Please note, a GLN is required in order for records to post to ATTP. McKesson customers may use their portal link to manage their DSCSA transaction data for the entire six years of the DSCSA record retention requirement. In addition, customers may opt-in to have the data transmitted daily to the customer in-house or third-party DSCSA repository to store on their behalf.

8) What is the agreement that pops up the first time I try to access transaction data? There is an agreement titled, “Agreement to Maintain DSCSA-Required Transactional Data.” The agreement is necessary to keep DSCSA data in the McKesson portals. This licensing agreement pops up when you attempt to access the DSCSA data in the portal for the first time. It will also pop up periodically thereafter to re-verify the license agreement. You must accept the agreement to access the data. The agreement also can be printed. Below is a copy of the agreement.

Image of the Agreement to Maintain DSCSA-Required Transactional Data - AGREEMENT TO MAINTAIN DSCSA-REQUIRED TRANSACTIONAL DATA

THIS AGREEMENT TO MAINTAIN DSCSA-REQUIRED TRANSACTIONAL DATA constitutes the written agreement described in Section 582(d)(1)(B) of the Drug Supply Chain Security Act ("DSCSA"), between McKesson Corporation ("McKesson") and the company or other entity that you represent ("Dispenser"). This agreement is effective as of the later of July 1, 2015 or the date Dispenser executes this agreement (the "Effective Date"). Dispenser is responsible for maintaining a copy of this agreement and entering into this agreement does not relieve Dispenser of its obligations under Section 582(d)(1) of DSCSA.

1. Subject to the termination provisions below, McKesson agrees to confidentially maintain for six (6) years the transaction information, transaction history and transaction statements required to be maintained by Dispenser under section 582(d) of DSCSA at no additional charge to Dispenser. Dispensers may access the maintained transactional data via McKesson's proprietary McKesson Connect system. Only transactional data for applicable products sold to Dispenser by McKesson will be maintained pursuant to this agreement. Dispenser agrees that it is responsible for maintaining for six (6) years the transactional data required by DSCSA for applicable product it receives direct from the manufacturer (e.g., by drop shipment) or from any source other than McKesson.

2. This agreement will automatically terminate upon termination or expiration of the distribution relationship that Dispenser has with McKesson. In addition, either party may terminate this agreement at any time upon thirty (30) day written notice of termination to the other party.

3. The transactional data maintained by McKesson may be exported by Dispenser at any time up to thirty (30) days following termination of this agreement. McKesson will provide the maintained transactional data to Dispenser in an export file upon request at termination of this agreement.

4. NEITHER MCKESSON NOR ANY OF ITS EMPLOYEES, AGENTS, DIRECTORS OR REPRESENTATIVES WILL BE LIABLE FOR UNAUTHORIZED ACCESS TO THE MAINTAINED TRANSACTIONAL DATA, UNLESS AND ONLY TO THE EXTENT THAT THIS DISCLAIMER IS PROHIBITED BY APPLICABLE LAW. MCKESSON DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE OR THAT ALL DEFECTS WILL BE CORRECTED. EXCEPT AS EXPRESSLY REQUIRED BY LAW NEITHER MCKESSON NOR ANY OF ITS EMPLOYEES, AGENTS, DIRECTORS OR REPRESENTATIVES WILL BE LIABLE FOR ANY PUNITIVE, INDIRECT, CONSEQUENTIAL OR SPECIAL DAMAGES, OR FOR ANY LOST DATA, LOST BUSINESS OR DAMAGE TO GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SAME, AND REGARDLESS OF WHETHER THE CLAIMS ARE BASED IN CONTRACT, TORT, STRICT LIABILITY, INFRINGEMENT, OR ANY OTHER LEGAL OR EQUITABLE THEORY.

5. This agreement shall be governed, construed and enforced in accordance with the laws of the State of California, without regard to any conflict of law rules. McKesson and Dispenser are independent contractors and not partners or independent parties. This agreement does not create an agency, joint venture, or partnership between McKesson and Dispenser, and does not constitute legal advice from McKesson to Dispenser with respect to Dispenser's obligations under the DSCSA. McKesson recommends that Dispenser consult its attorney for advice regarding its obligations under the DSCSA.

Please indicate your agreement's agreement and understanding of this agreement to maintain DSCSA transactional data by signing on behalf of the Dispenser in the space provided below. By signing on behalf of the Dispenser, you represent and warrant that you have the authority to execute and fulfill legal obligations under this agreement and (ii) you agree, on behalf of Dispenser, to its terms.

9) Does the traceability report in the McKesson portals provide lot numbers? Yes. Lot numbers are required for indirect sourced products under Lot Level traceability, which began in 2015. Direct sourced products are required to be identified in a direct purchase statement in the document in lieu of providing the lot numbers and the manufacturers transaction date. This is a specific requirement in the DSCSA law. Lot numbers in addition to serial numbers and expiration dates are a requirement of Serial Level traceability which begins on November 27, 2023.

10) How do we retrieve older DSCSA data created before the new processes? Customers should continue to access their data on SupplyManagerSM. SupplyManagerSM has a six-year record retention requirement for lot level traceability, which began on January 1, 2015. Additionally, ATTP will be managed to maintain six years of record retention as McKesson builds up data. This will be a function of the ATTP archiving and management.

11) I have chosen to use a third-party solution provider for my transaction data. What is the process for ensuring that we are set up in ATTP for data to be sent to my third-party provider? If you will be using a third-party solution provider for your transaction data, you should first contact your Sales representative to complete the enrollment process. Have the following details to share with your representative:

  • Contact Name for Serialization Responsible Party (Name of third-party solution provider)
  • Contact Email Address
  • Your GLN, and Global Corporate Prefix
  • Expected readiness date (the first date the customer & third-party provider want to receive data from McKesson) or desired date for contact to kick off onboarding The Sales representative will complete the enrollment process and submit to MMSTraceability@mckesson.com.

You will receive a notification of progress and completion of onboarding. The process takes approximately:

  • 7 -10 business days to onboard a customer and start sending EPCIS files through an existing solution provider with an established and certified connection.
  • 3 to 4 weeks for onboarding with a new solution provider to complete.

12) What does the third-party testing process look like? If you are using one of the service providers which McKesson has already certified and has a connection to pass data, your data will be promoted to production directly. If you choose to test with a certified provider, we will carry out the testing and ask for customer confirmation when the test file is triggered from McKesson’s end. Once confirmed, we will promote them to production and notify them. If you have questions on the transaction data provided by the third-party solution provider, you should contact your third-party vendor directly.

13) Is it possible to get a copy of the third-party agreement for the storage of transaction data for our files? McKesson would not have access to the agreement between the customer and the customer’s third- party service provider. Please contact your service provider directly for a copy of the agreement.

14) Who receives the EPCIS serialized data for 340B product? Where does McKesson send the information? What is McKesson process when there is an error and the pharmacy needs a new EPCIS file? EPCIS data for 340B purchases will be provided to the covered entity, not the contract pharmacy. The covered entity can grant access to EPCIS data to their contract pharmacies, but this must be handled by the covered entity and the contract pharmacy.

15) How will the Drop Ship process work for DSCSA data? The ordering process for drop shipments will remain the same as it is now. As for DSCSA drop shipments, currently the manufacturers shipping your product send you the DSCSA transaction data; McKesson does not provide these data. There is a memo in the ordering system that a drop shipment occurred, but it is not complete DSCSA information as the manufacturer is required to provide that detail. McKesson will be informing the manufacturer of the customer’s GLNs to use when creating the EPCIS data. We have asked our manufacturers to begin sending the EPCIS files to McKesson for drop shipments made to McKesson customers. The serial DSCSA data will still come from the manufacturer. If the manufacturer supplies the DSCSA data to McKesson, we plan to serve as a mailman to deliver it to the customers DSCSA serial endpoint. This is in development and is contingent upon the manufacturer sending the DSCSA data to McKesson. The manufacturer retains the obligation to send the data.

16) Does McKesson have visibility to the serialization data of drop ship orders? Does McKesson have a role in the chain of ownership for drop ship orders? McKesson is a part of the ownership of drop ship product. The data though for a drop ship is created by the shipper as an exception to the normal rules. We do expect the shipper to share the data through us. For customers using a third-party DSCSA solution, we will pass it across to them. For customers using the portals, it will be available there.

As McKesson determines final processes to support DSCSA, we will continually communicate any and all information in order to help you better prepare for the November 27, 2023, effective date. McKesson online ordering platforms will be updated as information is available. For questions regarding DSCSA you can also contact us via email at MMSTraceability@mckesson.com

McKesson is here to support you during this transition by providing guidance and assistance where possible. We are not able to take action for you. Additional information for dispensers from NACDS, NCPA, HDA and NABP about dispenser requirements is available at www.dscsa.pharmacy.


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