McKesson VerbalCare™

Patient engagement in the palm of your hand

Connecting you to your patients for better communication & improved outcomes

Using manual call centers can increase operational costs when managing patients with chronic conditions. To reduce costs, new technology solutions like McKesson VerbalCare™ can help.

VerbalCare is a mobile app that increases care communications between the provider and the patient.

Digitize patient communication | Drive administrative savings | Support therapy adherence | Deepen patient engagement

Want to learn more about McKesson VerbalCare™ and how it can help improve patient engagement?

Benefits of McKesson VerbalCare™

Automate personalized patient communications

Save time by creating customizable automated communications based on patient therapy and date-dependent patient events
Improve therapy compliance and streamline patient outreach for communications such as resupply, follow-up reminders, clinical questionnaires and satisfaction surveys
Improve patient response time with resupply automation to reduce call volume
Send educational materials related to patients’ device or products in real time

Improve provider to patient response times

Respond quickly to real-time patient-initiated communication
Improve delivery time with quick completion of patient order inquiries
Respond quickly to patients who are requesting assistance through exception reporting
Timely delivery and billing of products by obtaining key signatures on required documents

Help improve patient outcomes through education

Easy access to product, disease, medication and device educational content to help with the patient’s understanding of their therapy and facilitate recovery
Promote empowering behaviors by providing troubleshooting videos and documents

Facilitate patient adherence to drive better outcomes

Improve patient satisfaction by getting immediate and actionable feedback
Customize surveys to gain knowledge and enhance your business
Customize surveys to ensure clinical adherence to treatment guidelines

Support revenue growth

Automation of expanded product purchases through our distribution network
Grow cash sales by offering alternative products to assist in patient recovery
Set yourself apart in your market by communicating the use of the mobile app to referral sources
Produce outcomes to show business and clinical results for referral sources
Improve DSO by retrieving insurance changes for timely billing and reimbursement

Save time and money

Reduce supply costs by confirming damaged or incomplete orders
Reduce staff time with multiple calls
Reduce paper and postage costs by digitizing:
- On-boarding paperwork
- Patient inquiries
- Patient satisfaction surveys
- Signatures for key documents

Enhance patient experience

Easy digital sign-up
Quickly connect with providers at the patient’s convenience
Communicate timely response to patient needs via secure app messaging
Receive automated reminders such as medication reminders and provider visits

McKesson VerbalCare and Patient Compliance Published: 02-26-2020 Brought to you by McKesson McKesson VerbalCare™ is a powerful communication tool, designed to efficiently connect providers and patients to promote better outcomes and lower costs. See how VerbalCare can help your patients commit to their prescribed therapy.

McKesson VerbalCare and Refilling Orders Published: 02-26-2020 Brought to you by McKesson Learn how McKesson VerbalCare™ can help increase efficiency and automate resupplies between you and your patients.

McKesson VerbalCare and Patient Education Published: 02-26-2020 Brought to you by McKesson Learn how you can use McKesson VerbalCare™ to send materials to your patients, including onboarding and educational materials about their specific therapy and supplies.

Services & Tools