McKesson VerbalCare™

Connecting you to your patients for better communication & improved outcomes

Using manual call centers can increase operational costs when managing patients with chronic conditions. To reduce costs, new technology solutions like McKesson VerbalCare™ can help.

VerbalCare is a mobile app that increases care communications between the provider and the patient.

Digitize patient communication  |  Drive administrative savings  |  Support therapy adherence  |  Deepen patient engagement

Want to learn more about McKesson VerbalCare™ and how it can help improve patient engagement?

Automate personalized patient communications

• Save time by creating customizable automated communications based on patient therapy and date-dependent patient events
• Improve therapy compliance and streamline patient outreach for communications such as resupply, follow-up reminders, clinical questionnaires and satisfaction surveys
• Improve patient response time with resupply automation to reduce call volume
• Send educational materials related to patients’ device or products in real time

Improve provider to patient response times

• Respond quickly to real-time patient-initiated communication
• Improve delivery time with quick completion of patient order inquiries
• Respond quickly to patients who are requesting assistance through exception reporting
• Timely delivery and billing of products by obtaining key signatures on required documents

Help improve patient outcomes through education

• Easy access to product, disease, medication and device educational content to help with the patient’s understanding of their therapy and facilitate recovery
• Promote empowering behaviors by providing troubleshooting videos and documents

Facilitate patient adherence to drive better outcomes

• Improve patient satisfaction by getting immediate and actionable feedback
• Customize surveys to gain knowledge and enhance your business
• Customize surveys to ensure clinical adherence to treatment guidelines

Support revenue growth

• Automation of expanded product purchases through our distribution network
• Grow cash sales by offering alternative products to assist in patient recovery
• Set yourself apart in your market by communicating the use of the mobile app to referral sources
• Produce outcomes to show business and clinical results for referral sources
• Improve DSO by retrieving insurance changes for timely billing and reimbursement

Save time and money

• Reduce supply costs by confirming damaged or incomplete orders
• Reduce staff time with multiple calls
• Reduce paper and postage costs by digitizing:
  • On-boarding paperwork
  • Patient inquiries
  • Patient satisfaction surveys
  • Signatures for key documents

Enhance patient experience

• Easy digital sign-up
• Quickly connect with providers at the patient’s convenience
• Communicate timely response to patient needs via secure app messaging
• Receive automated reminders such as medication reminders and provider visits

Want to learn more about McKesson VerbalCare™ and how it can help improve patient engagement? Let us know!