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Helping you grow your business with eCommerce

eCommerce is the Way Forward

Consumers are increasingly responsible for healthcare decisions, relying on eCommerce to meet their evolving needs. According to a report by Digital Commerce 360, more than $1 in every $5 spent on retail purchases came from online orders.1 With the right products and services, your business can be prepared to meet your customers’ needs.

The way consumers shop for and buy healthcare products is changing:

  • Chronic disease is on the rise | 80% of the US population will experience one or more long-lasting conditions2
  • Consumer healthcare spending is increasing | Higher out-of-pocket costs are driving a spending spree in healthcare eCommerce3
  • Care is shifting to the home | 77% of older adults want to remain at home as they age4
  • The population is aging | More caregivers are younger and tech-savvy
  • eCommerce is expanding | Traditional 3-5-year eCommerce penetration rates are being realized in 3-5 months5
Let’s Connect

Delivering Value, Transparency and Peace of Mind

We can help by delivering products directly from our warehouse to your customers’ front door when ordered from your website. Get more value from your digital catalog and stay current in the changing consumer market.

1

We set a strategy using our proven consumer retail experience

2

We purchase your product increasing cash flow and reduced carrying cost

3

We get your product found and sold resulting in net new growth and channel control

4

We handle the logistics and ensure customer satisfaction while reducing effort

Explore new opportunities for your business

As an industry leader for medical supplies and equipment, we use the latest technology to ensure that products ordered on your website get to your customers, faster.

  • Efficient, high-volume operations: Shipping 32 million packages to consumer homes annually
  • In-demand product offerings: Over 5,300 consumer brands
  • Reliable industry partnerships: Over 850 suppliers

Why McKesson?

98.9%

network accuracy

98%

of customers receive 2-day delivery

95%

of customers receive 1-day delivery

40+

eCommerce professionals working for you

Shape the healthcare eCommerce market

Top retailers trust us with real-time inventory management, a wide range of product categories and exceptional order accuracy. We have the services and tools to support your omnichannel, online or marketplace business, including:

  • Catalog management: Help shoppers choose the right in-stock products to meet their needs
  • Pick, pack and ship: Stay competitive with fast, 2-day delivery to 98% of your customers
  • Marketing and advertising: Get access to market insights, educational content and national programs and promotions
  • Data and reporting: View reports from industry-leading tools to build strategic assortments, price products competitively and drive higher sales

Online Consumer Purchasing Trends

homecare house with home health nurse icon

Healthcare is moving to the home

patients icon

Patients are acting as consumers

upward trend bar graph icon

Out-of-pocket expenses are on the rise

online ordering ecommerce icon

Digital shopping meets consumer needs

change icon

Healthcare expectations are changing

elderly patients icon

Demographic trends are shifting

Is your current digital experience meeting your customer’s complex needs?

Consumers are taking greater responsibility for their healthcare needs and adjusting their approach. People aged 65 and older will reach 80.8 million by 2040 and 94.7 million by 20606. According to AARP, 87% of adults in that age group want to stay in their current home and community as they age7 and 2 out of 3 consumers say most of their shopping is now done online.8 McKesson can help you meet the needs of this growing eCommerce opportunity, an addressable market of over $775 billion in patient-directed healthcare out-of-pocket spending per year.9

“With our relationship with McKesson, if we get the order in today, it can be at the customer’s address the day after. We can leverage the technology and data that McKesson provides, and that means it’s one less internal job we have to do.”

— Vic Hanna, CEO, Betty Mills

Discover how we can work together to help shape the healthcare eCommerce market.

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  1. https://www.digitalcommerce360.com/article/quarterly-online-sales/
  2. https://www.cdc.gov/nchs/health_policy/adult_chronic_conditions.htm
  3. https://www.fiercehealthcare.com/payer/nationwide-out-pocket-spending-grew-10-to-1-650-per-person-2021-expect-to-continue-through
  4. https://www.aarp.org/home-family/your-home/info-2021/home-and-community-preferences-survey.html
  5. https://www.digitalcommerce360.com/article/us-ecommerce-sales/
  6. https://acl.gov/aging-and-disability-in-america/data-and-research/projected-future-growth-older-population
  7. https://www.businessinsider.com/aging-population-healthcare
  8. https://info.logicbroker.com/drop-ship-and-marketplace-in-the-new-ecommerce-reality-ebook
  9. https://www.chcf.org/publication/us-health-care-spending-who-pays/

Be advised that information contained herein is intended to serve as a useful reference for informational purposes only and is not complete clinical information. This information is intended for use only by competent healthcare professionals exercising judgment in providing care. McKesson cannot be held responsible for the continued currency of or for any errors or omissions in the information.

©2024 McKesson Medical-Surgical Inc. All trademarks and registered trademarks are the property of their respective owners.