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Customers We Serve

Home Medical Equipment
McKesson Medical-Surgical > Customers We Serve > Home Medical Equipment

Customers We Serve

Home Medical Equipment Providers

Helping home medical equipment (HME) providers is what we do best

Why McKesson?

You’ve got choices when it comes to choosing which distributor to use. After all, taking care of your patients is the reason you’re an HME provider. At McKesson Medical-Surgical, our focus is always on our customers’ success and the best possible outcomes for their patients.

To learn more about how we can better serve your patients, call us today at 1-855-571-2100.

Guided by I2CARE >
Our values serve as our north star and where it all starts at McKesson – integrity, inclusion, customer-first, accountability, respect & excellence.

Exceptional people >
We surround our customers with terrific people dedicated to their customers’ success.

Innovation & technology >
We build and team up with a wide variety of technologies to create efficient workflows for our customers.

Robust distribution capabilities >
We’re committed to investing in automation and logistics because we’re passionate about getting products to the doorstep of the patient on behalf of our customers.

Strong product portfolio >
Both national and private label brands help ensure customers have access to quality products supported by leading brands and reasonably priced.

Passionate about advocacy >
We commit to a sustainable HME market where patients have access to quality products from quality providers to support quality outcomes.

I2CARE

At McKesson, we’re guided by our values. What we accomplish is as important to us as how we accomplish it. That’s why the HME team turns to I2CARE – our shared set of values we use when deciding how best to assist our customers.

Exceptional people

Our employees are the heartbeat of our company, and it’s why HME providers continue to choose us to serve as their distributor.

Because we’re focused on helping you grow your business, you’ll have a well-trained, knowledgeable and responsive account manager assigned to you, which means you’ll always have someone you can directly connect with, who knows your business inside and out. In addition to your account manager, you’ll also have access to our customer service team to inquire about status of your order.

And beyond your day-to-day contacts at McKesson, you’ll also have access to specialists supporting key areas of your business like:

Innovation & technology

To make up for lower reimbursement rates, HME providers proactively identify ways to save on operational costs. We have technology solutions designed to drive efficiency in your business.

McKesson SupplyManager℠

Accelerate payments with more automation. Connect your billing service provider with McKesson SupplyManager℠, our online ordering platform, to quickly access billing and payment information.

  • Request payment immediately after the patient receives their package
  • Keep orders moving so you can keep billing, with up to date product availability

Connectivity

Because you’d rather be selling product than managing your billing system, we’re pleased to integrate our systems with other 3rd party billing systems you have hired such as:

McKesson VerbalCare™

McKesson VerbalCare is our mobile app that keeps track of patient needs and increases communication between HME providers and patients.

McKesson Biomedical Solutions™

McKesson Biomedical Solutions takes stocking, servicing and tracking devices off your shoulders so you can focus on your business. And thanks to the industry’s largest fleet of equipment, all of your needs can be met in one place, resulting in simplicity, convenience and cost savings.

McKesson Direct℠ & EDI

McKesson Direct connects your order processing technology to our network for seamless order processing.

McKesson Clinical Connection™

McKesson Clinical Connection is our monthly webinar series to help keep you up to date on key topics in healthcare.

McKesson Business Analytics℠

Get data-driven insights to help improve your business outcomes with McKesson Business Analytics (MBA), our interactive business analytics dashboard.

McKesson Academy™

Get the clinical education and training you need with our no-cost online portal, featuring over 270 resources, including Relias CE training courses, product education and McKesson webinars.

Robust distribution capabilities

  • Streamline purchasing with a single distributor
  • 30 distribution centers providing fast, nationwide delivery
  • Ship directly to patients’ homes with patient home delivery

Why use our patient home delivery?

With our patient home delivery service, we carry the stock and do the work for you – simply place the order for the patient’s prescribed equipment, and we fulfill the order and ship to your patient. We even personalize the packing slip to keep that customer connection to the patient and promote your business.

  • Reduce or even eliminate shipping, inventory and warehouse space
  • Eliminate related costs like spoilage, fuel, insurance and fleet maintenance
  • Decrease additional labor costs in shipping and receiving
  • Serve your patients more quickly, with orders typically delivered the next day

Ask your McKesson account manager to walk you through our patient home delivery savings calculator to get real-time data on how you can save on delivery fees, inventory, warehouse and administrative expenses and more. Or, call us today at 1-855-571-2100.

Learn about how some of our recent advancements in distribution center technologies help us deliver for you.

Strong product portfolio

We have an extensive selection of more than 45,000 products to choose from, including the national brands you know, as well as our own cost-effective family of private label brands.

  • Full range of medical equipment offerings
  • Pharmaceutical products & vaccines
  • More than 5,000 McKesson Brands items, all with a 100% satisfaction guarantee
  • Quality products at an affordable price – ideal when you want to optimize your margins
  • Financing available for HME providers who need help managing their cash flow
  • Marketing support with planograms, merchandizing tools, customizable sell sheets and cash sale items

Need a product to serve your patients? Call us today to learn more about the wide selection of products we have at 1-855-571-2100.

New CPAP resupply program

We’re pleased to offer our new CPAP resupply program to our customers, which can help reduce operating costs. Our expertise in medical product distribution can make us your one-stop-shop for your medical product needs, now including CPAP resupply. And, our dedicated sales teams are focused on helping you grow your business.

Why use us for your CPAP resupply program?

  • Extensive product assortment
  • Easy ordering, including a simplified order to cash process
  • Exceptional distribution capabilities, including on-time delivery and drop-ship to patients
  • Dedicated account manager, committed to providing solutions that grow your business

Featured CPAP products

Shop all CPAP products

Combining the quality of leading manufacturers with the efficiencies of a nationwide distribution network, we can deliver an HME portfolio you can be proud to offer to your patients. Take advantage of the power of our distribution and product selections.

Featured product categories

Shop All Categories
  • Respiratory
    Quality respiratory care products go hand-in-hand with quality respiratory care. We can deliver CPAP supplies and CPR equipment to assist you in caring for your patients and residents.
    Learn More
  • Incontinence
    Incontinence can be a sensitive issue. We're here to help with incontinence supplies featuring top brands like Attends and First Quality, plus our own private label. From incontinence pants to underpads, choose McKesson Medical-Surgical for incontinence supplies.
    Learn More
  • Nutritionals And Feeding Supplies
    Patients of any age can require nutritional support, and we're here to help. With a broad selection of nutritional supplements and enteral feeding products including feeding tubes, we're prepared with what you need so you can attend to patient care.
    Learn More
  • Ambulatory Equipment
    Looking for the right ambulatory equipment and durable medical equipment for your facility? We deliver mobility aids, disability aids and more.
    Learn More
  • Urological
    Let us assist your urology practice or healthcare facility with our urology supplies portfolio. Our catalog of foley cathethers, bedpans and more is selected with urology care in mind.
    Learn More

Passionate about advocacy

We consult and work closely with HME industry leaders to bring our customers solutions that work. Our industry leader alliances include:

  • AAHomecare
  • The VGM Group
  • Brightree
  • And more

And because we’re focused on your success, we don’t support sole sourcing. Instead, we believe quality, cost and access (triple aim) need to be balanced as payers consider reimbursement models. Learn more about our advocacy efforts to support you >

We’re also highly engaged with advocacy groups like AAHomecare and state associations, and we advocate on behalf of the HME industry alongside our customers at both the state and federal levels. Learn more about our advocacy efforts to support you >

To learn more about how McKesson Medical-Surgical can help your HME today, please talk to your account manager, or call us at 1-855-571-2100.

As states move to a managed Medicaid model, HME providers should be prepared to face potential changes coming their way.

Read white paper

Expanding your retail business? We have resources to support HME retail, including planograms and a playbook, to help as your business moves to accommodate more cash payments versus reimbursements.

Learn more

Resources for HME providers

Check out our HME resource library, including articles, videos, product catalogs and more.

Browse resources

Contact us to learn more about our HME solutions.

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