Home medical equipment providers

Why McKesson?

Caring for your patients is the reason you’re an HME provider, and you’ve got choices when it comes to choosing a distributor. At McKesson Medical-Surgical, our focus is on our customers’ success and the best possible patient outcomes.

To learn more about how we can better serve your patients, call us today at 1-855-571-2100 or complete our form and we’ll be in touch.

Guided by I²CARE >
Our values serve as our north star and where it all starts at McKesson – integrity, inclusion, customer-first, accountability, respect & excellence.

Exceptional people >
We surround our customers with terrific people dedicated to their customers’ success.

Innovation & technology >
We build and team up with a wide variety of technologies to create efficient workflows for our customers.

Robust distribution capabilities >
We’re committed to investing in automation and logistics because we’re passionate about getting products to the doorstep of the patient on behalf of our customers.

Strong product portfolio >
Both national and private label brands help ensure customers have access to quality products supported by leading brands and reasonably priced.

Passionate about advocacy >
We commit to a sustainable HME market where patients have access to quality products from quality providers to support quality outcomes.

I²CARE

At McKesson, we’re guided by our values. What we accomplish is as important to us as how we accomplish it. That’s why the HME team turns to I²CARE – our shared set of values we use when deciding how best to assist our customers.

Exceptional people

Our employees are the heartbeat of our company, and it’s why HME providers continue to choose us to serve as their distributor.

Because we’re focused on helping you grow your business, you’ll have a well-trained, knowledgeable and responsive account manager assigned to you, which means you’ll always have someone you can directly connect with, who knows your business inside and out.

In addition to your account manager, you’ll also have access to our live customer support:

• Customer support representatives are standing by to help, with most calls answered within 20 seconds or less
• Extended hours to serve you, Monday-Friday, 8:00 a.m. – 8:00 p.m. EST

And beyond your day-to-day contacts at McKesson, you’ll also have access to specialists supporting key areas of your business like:

• McKesson Brands
• McKesson VerbalCare™
• McKesson Biomedical Solutions™
• And more!

Innovation & technology

To make up for lower reimbursement rates, HME providers proactively identify ways to save on operational costs. We have technology solutions designed to drive efficiency in your business.

Robust distribution capabilities

You can count on us to deliver what you need, when you need it. With an extensive product selection, flexible delivery options and dedicated service teams, we’ve got your back.

Ordering made easy

• Through our national distribution network, we can typically get your item even if it is out of stock at your local warehouse
• We deliver what you ordered — with 99.7% accuracy on shipped orders
• Easy, online ordering from a single source with tools to support inventory and expense management

Fast delivery from a team that cares

• Next-day delivery available to 95% of the U.S. and 99.6% of locally stocked items are shipped the same day
• A dedicated team to deliver what you need with one of the largest private fleets in the industry
• Flexible delivery dates for receiving your products

Help drive efficiencies with patient home delivery

With our patient home delivery service, we carry the stock and do the work for you — simply place the order for the patient’s prescribed equipment, and we fulfill the order and ship directly to your patient. We even personalize the packing slip to keep that customer connection to the patient and promote your business.

• Reduce or even eliminate shipping, inventory and warehouse space
• Eliminate related costs like spoilage, fuel, insurance and fleet maintenance
• Decrease additional labor costs in shipping and receiving
• Serve your patients more quickly, with orders typically delivered the next day

Ask your McKesson account manager to walk you through our patient home delivery savings calculator to get real-time data on how you can save on delivery fees, inventory, warehouse and administrative expenses and more. Or, call us today at 1-855-571-2100.

Learn about how some of our recent advancements in distribution center technologies help us deliver for you.

Strong product portfolio

We have an extensive selection of products for you to choose from, including both private label and national brands.

• Over 300,000 products stocked across our distribution network
• With over 15,000 branded and generic pharmaceuticals, our portfolio helps cover your pharmaceutical needs
• More than 5,000 McKesson Brands items, all with a 100% satisfaction guarantee
• Quality products at an affordable price — ideal when you want to optimize your margins
• Financing available for HME providers who need help managing their cash flow
• Marketing support with planograms, merchandizing tools, customizable sell sheets and cash sale items

Need a product to serve your patients? Call us today to learn more about the wide selection of products we have at 1-855-571-2100.

Passionate about advocacy

We consult and work closely with HME industry leaders to bring our customers solutions that work. Our industry leader alliances include:

• AAHomecare
• The VGM Group
• Brightree
• And more

And because we’re focused on your success, we don’t support sole sourcing. Instead, we believe quality, cost and access (triple aim) need to be balanced as payers consider reimbursement models. Learn more about our advocacy efforts to support you >

We’re also highly engaged with advocacy groups like AAHomecare and state associations, and we advocate on behalf of the HME industry alongside our customers at both the state and federal levels. Learn more about our advocacy efforts to support you >

To learn more about how McKesson Medical-Surgical can help your HME today, please talk to your account manager, or call us at 1-855-571-2100.

Want to learn more about our HME solutions? Contact us today.